The app hasn't found my posts

Eeek! There are a few reasons why this might have happened.

If you've posted to Facebook:

  • Did you post through the app? If not, there's no way for us to pick it up

If you've posted to Instagram:

  • Check that you've included and spelt the project hashtags correctly. Yes, it might sound simple, but this is the number one reason why the app hasn't found your posts
  • Is your account on private? If it is, we won't be able to see the image unless you've connected your Instagram account with us. Head over to the 'Social Connectors' tab and check your connection
  • Double check that your Instagram connection with us hasn't expired, Instagram is always introducing new features and when they do, we need you to re-connect your account. Head over to the 'Social Connectors' tab in the app to check

If you've followed all these steps and the app still hasn't found your image, please drop us a message via the contact form. Make sure to include:

  1. Your Facebook/Instagram handle
  2. A screenshot of your post - include the caption too

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