I haven’t received my pack yet

Once you've been welcomed to a project, we normally send a "Your pack's on its way" message a week later. This message his more info on when your pack will arrive and includes a tracking number.

If the tracking website doesn’t work or gives you a status that doesn’t quite make sense, please contact us.

Some projects don't have tracking codes, so we'll give you a time frame of when you can expect it to be delivered. Since we're in Sydney, it can take up to 2-3 weeks for some packs to arrive.

Please make sure to include your current delivery address in any pack enquiries your submit.

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