I haven’t received my pack yet

Oh no! Let's see what might be happening...

Tracking number

• If the campaign has a tracking number, it will be in an email from us
• Use the tracking number to see where it is
• If the status mentions it's been returned, please email us and include your current delivery address

No tracking number

• Allow 2 weeks from the campaign start date for your pack to get to you. The pack is coming from Sydney and often takes the full two weeks to arrive interstate
• If you haven't received it after 2 weeks, please email us and include your current delivery address

Are we sending you a pack?

• Please double check that we are sending you a product by checking your missions list
• If we are sending you a product, the mission will be called "Your pack"
• If we are not sending you a product, the campaign might be an experience, a voucher code, or we're asking you to head instore and purchase the product yourself in return for payment